Pawsitive Sensations Holistic Online Shop

 

Frequently Asked Questions

Q: Why do we need to wait a few days or even a week for our delivery?
A: In order to keep our prices low so that premium products are affordable to most and also fresh, we do not keep a large stock of items. As such, we might need to order from the suppliers before delivering products to you.

Q: What is the best amount of time I should give you to process my order?
A: One week (or more) is best for us. And we appreciate your patience!

Q: When are your working/ delivery dates and hours?
A: We work Tuesdays to Saturdays from 10am to 6pm.

Q: Are there delivery charges?
A: Delivery is free if made during a canine massage or boot camp appt. Delivery is also free if you don't have an appointment but your purchase total is $60 or more! Else there's a $10 fee.

Q: What payment methods do you accept?
A: We accept only Cash On Delivery or Bank Transfer once order is confirmed.

Q: What is the bank account to make a transfer to?
A: DBS Current Account 014-901782-2

Q: Why the need to send you an order via the Order Form instead of the Shopping Cart?
A: Our previous online storefront was open source coded and unfortunately we found it to be not so secure. In order to ensure that your order and personal details are safe, we now require that you send your order to us via the
Order Form. There is an alternative...you can also email a jpg or pdf file of your order page to us with ur contact details (Name, tel, address) and preferred delivery dates.

Q: How do I send you my order through the Order Form?
A: Add all the items you need to your shopping cart. Copy & Paste the details of your order into the order box in the form. We will send a confirmation and verification reply on the total charges and arrange delivery with you.

Q: How do I email you my order instead?
A: At the View Cart page, click "Print This Page" at the top right corner or simply press Ctrl+P. Save as a .pdf or .jpg and email that to us. Don't forget your Name, Tel and Address along with your preferred delivery dates. =)

Q: How can I contact you?
A: Our email: paws4health@pawsitivesensations.com